IT Support Specialist - (Recent graduates)

Type: Full-Time, Permanent

Working hours: Mon-Fri 8.30am - 5pm

Start date: 4th September 2023 / 2nd October

Company's location in Maastricht area in the Netherlands (fully office based)

Are you fluent in Dutch or German or Swedish or Danish or Spanish or Italian or French or Portuguese or Polish?

Have you ever built your own computer? Are you a gamer, a real PC fan?

If you're up for the challenge, don't miss out on this exciting opportunity.

Apply now and become a vital member of our technical support team!

Company Overview:

Join a rapidly growing IT hardware support company that specializes in custom-built computers and laptops for gaming. Our client is seeking tech-savvy individuals to join their Customer Center in the Netherlands, providing exceptional IT and tech support to customers across Europe.

Job Description:

Are you passionate about technology? Do you have a knack for solving IT puzzles?

If you're ready to embrace a dynamic role and consider a move to the Netherlands, this is the opportunity you've been waiting for.

As a 1st Line IT Support Specialist, you'll be at the forefront of customer satisfaction. Your role involves addressing a variety of technical challenges, from hardware and network issues to software troubleshooting. Join our team of experts dedicated to delivering top-tier product advice and support. At our customer-centric company, there's no cold calling or high-pressure sales tactics. Instead, we focus on providing solutions to incoming inquiries and questions.

Responsibilities:

• Provide exceptional customer service and expert product support, helping customers find the right solutions.
• Deliver technical assistance to both new and existing clients.
• Maintain accurate customer records in our system.
• Facilitate payment processing, refunds, and exchanges.
• Collaborate with production and administration departments when necessary.

Requirements:

• In-depth knowledge of computer hardware, including Windows operating systems. Familiarity with PC components such as processors, sound cards, and video cards, gaming.
• IT studies background with skills in Windows, Active Directory, debugging, and fault diagnosis (a plus).
• Previous experience in telephone support or online customer service (preferred).
• Proficiency in English is mandatory. Fluency in at least one of the following languages (written and spoken): Swedish or Danish or German or Dutch or Italian or Spanish or Portuguese or French or Polish.
• Ability to work onsite at our Netherlands location (Maastricht area - 30km).
• Eligible to work in the Netherlands.

Send your CV to: [email protected]

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