Customer Service Representative Portuguese/English - location Netherlands
September 3, 2023 at 10:37 am,
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About the job
Careers that Change Lives- You record, analyze, follow up on and solve dispute situations like complaints, returns, etc. You efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail.
- You do this for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients!
- You are the single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship.
- To be successful in this role, you are a pro-active team player with a distinct drive for execution and results.
- You have a strong focus on customer satisfaction and can build lasting relationships with customers and colleagues in other departments and disciplines.
- Bachelor’s degree (or at least MBO+)
- (Near) native in English and Portuguese
- 2+ years of experience in customer service and order management
- Excellent verbal & written communication skills
- Computer literacy (MS-Office Outlook, Excel, Word)
- Strong sense of responsibility and flexibility to take on additional tasks when required
- Able to prioritize and work under pressure / cope with stressful situations
- Customer-focused & service-oriented
- It is strongly preferred to have experience with SAP/ SAP CRM
We offer a competitive salary and benefits package to all our employees:
- Flexible working environment
- Annual Incentive Plan % depending on company results
- Pension scheme and group discount on healthcare insurances
- Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
- Employee Assistance Program and Recognize! (our global recognition program)
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
Is this the position you were waiting for? Then please apply directly via the apply button!
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