Customer Service Representative Portuguese/English - location Netherlands

September 3, 2023 at 10:35 am, 1 comment

About the job

Careers that Change Lives

Become a part of our Customer Care team in Heerlen, the Netherlands.

Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment?

To support our Specialized Services Customer Care team, we are currently looking for a fulltime, customer-focused, and accurate Customer Care Representative.

Please note that for this position, relocation support is not provided. We are specifically looking for candidates that live within a max. 80km radius of our Medtronic office in Heerlen, the Netherlands.

After your fulltime training period at the office, we expect you to work 2 days per week in the office; the other days you will work out of your home office.

As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours.

A Day in the Life

We offer you a position where you support all day-to-day Order-To-Cash processes such as processing, monitoring & following up on, and invoicing orders.

You record, analyze, follow up on and solve dispute situations like complaints, returns, etc. You efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail.
You do this for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients!
You are the single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship.
To be successful in this role, you are a pro-active team player with a distinct drive for execution and results.
You have a strong focus on customer satisfaction and can build lasting relationships with customers and colleagues in other departments and disciplines.

Must Haves

Bachelor’s degree (or at least MBO+)
(Near) native in English and Portuguese
2+ years of experience in customer service and order management
Excellent verbal & written communication skills
Computer literacy (MS-Office Outlook, Excel, Word)
Strong sense of responsibility and flexibility to take on additional tasks when required
Able to prioritize and work under pressure / cope with stressful situations
Customer-focused & service-oriented

Nice to Haves

It is strongly preferred to have experience with SAP/ SAP CRM

We Offer

We offer a competitive salary and benefits package to all our employees:

Flexible working environment
Annual Incentive Plan % depending on company results
Pension scheme and group discount on healthcare insurances
Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
Employee Assistance Program and Recognize! (our global recognition program)

Our commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.

We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact.

Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

Your Answer

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1 comment - Customer Service Representative Portuguese/English - location Netherlands

Kajal - September 25, 2023 at 2:23 pm

I speak fluently portuguese can you send more information ,please. At the momment I live in Lisbon Portugal , can I work from Lisbon?

Customer Service Representative Portuguese/English - location Netherlands

About the job

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1 comment - Customer Service Representative Portuguese/English - location Netherlands

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