Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our QA team performs a critical function that supports our efforts to address objectionable or disturbing content. Content QA interacts with includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

It is possible that this role will be exposed to harmful content on a daily basis.

What will I be doing:

- Conduct quality assessment work by ensuring and evaluating the quality of policy application in the content reviewed in European markets.

- Conduct root cause data analysis and summary of findings.

- Provide QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.

- Work closely with Local Operations and Safety teams, and act as escalation point of contact for policy related questions, issues and solutions.

- Paricipate and occasionally facilitate coaching and callibration sessions to ensure consistent policy application.

Qualifications

What should I bring with me:

- Bachelor’s degree is preferred, however not essential.

- Past content moderation experience/content quality experience is appreciated but not necessary.

- Deep understanding of European online safety, privacy, and expression issues.

- Strong attention to detail and ability to work independently.

- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

- Your resilience and commitment to self-care to manage the emotional demands of the role.

- Proven track record of working with co-workers across different countries is preferable but not required.

- The candidate needs to be fluent in Swedish and English.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Equal Opportunity

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.