Customer Service Employee - Slovak
March 19, 2023 at 9:02 am,
1 comment
About the job
(Part-time, 24 – 38hrs)“ We are currently looking for a Customer support employee. In this position you will be the contact person for questions and complaints. Due to your customer friendly attitude you are supporting that what Action is all about; making customers happy!”
This is your daily action
You’ll be part of the Service & Customer Support department. In this dynamic team, all questions from customers, suppliers and carriers are coming in. Your goal is to handle these questions via telephone, email and social media in an accommodating, correct, and timely manner. You’ll answer questions and solve problems efficiently and correctly, whereas you are satisfying the customer.
When you’ll get more acquainted with Action and the customers, you can start to focus on the more specific expertise’s within the department. Questions may come from Slovakia as well as other countries we are established in. You have a flexible availability between 8:00 and 18:00. You are also willing to be a back-up for the Saturday team once every 3 months. During that day you’ll take turns between answering questions by telephone and email.
Who are you?
Helping others is your second nature, you have excellent communicative skills and are customer oriented. Next to this, it is of importance that you work accurately and structured. Our formula with a surprisingly complete collection and the rapid growth of the organization requires an empathetic as well as a critical and pragmatic attitude with a high cost consciousness. Furthermore, you have an excellent command of Dutch and English. Also, you are used to working with computers and have a quick understanding of different kinds of softwaresystems.
Furthermore you have:
- Minimum of MBO education level;
- Good knowledge of Slovak and English or Dutch
- It’s a plus if you also speak one of the following languages: German, Czechs, Polish or Italian language.
Surprisingly more! From our bustling home base in the Netherlands, you’ll have an impact on the whole of Europe. The counter now stands at more than 2,000 stores in 10 countries and millions of smiles from our customers. And we have big growth ambitions. For Action and for you. Because our growth means that you can always take new steps. A different job, an interesting innovation project, new skills: as a professional you can develop without limits. And all this in a culture where our shared values are truly lived: customer focus, teamwork, simplicity, discipline, cost conscious and respect.
Did you know that you can also count on us for:
- A market-based salary based on a 38-hour work week
- 24 days of holiday and the option to buy 5 extra days (based on 38 hours per week)
- 15% staff discount on your purchases at Action
- A good pension scheme, collective health insurance and travel expenses allowance (Zwaagdijk-Oost is traffic jam-free and only 30 minutes by car from Amsterdam or you can take the Action Shuttle bus from Hoorn Station)
- Extensive range of education and training at our own Action Academy
If you only know Action from the stores, a world will open up for you when you join us. For example, we are working hard behind the scenes to make a positive impact on society and the environment. Did you know, for example, that we sponsor more than 2,000 children worldwide who are growing up in an SOS Children’s Village? That our team reflects the diversity of our customers, including 124 nationalities? That we already source 70% of our wood products and 86% of our cotton sustainably? And that only energy-efficient LED lighting is used in more than half of our stores? Yes, that is also Action. Curious about what other initiatives we’re facilitating? Join our team and find out for yourself.
Interested?
We are proud to be an inclusive employer, and we warmly invite anyone who recognises themselves in the vacancy to apply. So take action and respond to this vacancy now!
What happens next:
- Response to your application within 14 days (and usually earlier)
- First meeting with the manager and a colleague
- Online assessment to get to know you better
- Second interview with your recruiter, among others
- Welcome to Action…
1 comment - Customer Service Employee - Slovak
Radek Zacek - March 25, 2023 at 5:57 pm
Hi i can't aplly