Client Accounts Receivable Specialist II - Portuguese

• Meets or exceeds all criteria and expectations of a CARS I
• Establish and maintain relationships with strategic customers
• Communicate directly and regularly with MSTS’ client regarding key client customers
• Subject Matter Expert in AR and/or fluent in multiple AR programs/systems
• De-escalate challenging customers, clients or merchants.
• Provide primary support for escalated inquiries from internal and external customers
• Recognize and resolve complex issues quickly, conducting research and analysis as necessary to solve outstanding receivable balances
• Assist with training and mentoring Accounts Receivables Specialists
• Tactfully navigate challenging conversations while adapting to various communication styles
• Minimal travel to customer locations as needed to build and maintain relationships
• Required to exceed the expectations for department metrics, program Service Level Agreements and department Service Level Standards
• Illustrate initiative; proactively contact customers and merchants to address, identify and determine the root cause of issues
• Ability to act as a shift point of contact providing direction to the team while ensuring appropriate coverage is met
• Serve as a leader for MSTS policies/procedures
• Maintain existing process and procedure documentation to ensure documents are always current. Assist in creating documentation for new processes and procedures
• Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others
• Help create a culture of excellence by exceeding expectations for metrics and SLAS; providing ongoing learning sessions and collaborating with team and Leadership
• Provide assistance to internal departments to address program challenges impacting clients, merchants and customers, including after hours on call issues and incident management
• Proactively identify process enhancements that will improve department results and efficiencies
• Conduct testing and QA of the system including escalating system defects ensuring resolution
• Assist Leadership team in completing Receivable tasks for new program implementations.

• Meet the criteria as outlined above and have 2 years related accounts receivable experience or the equivalent combination of education and experience
• Multilingual - English and Portuguese must be fluent - Additional Languages a plus
• Strong ability to resolve challenging customer situations
• Solid negotiation skills under difficult circumstances
• Excellent listening skills
• Coachable with ability to improve performance based on feedback
• Highly competent with Outlook, Word and Excel
• Must be willing to share information, advice, and suggestions to help others to be more successful
• Ability to consistently exceed expectations in an ever-changing environment
• Proven ability to prioritize multiple tasks
• Strong critical thinking and analytical skills
• Professional written and verbal communication skills

• Competitive salary
• Annual Leave and Long-Term Disability coverage
• Pension plan with Nationale nederlanden
• Casual environment and dress
• Employee referral program
• Professional, Innovative and highly collaborative team
• Remote work

• in saying yes to unique and challenging requirements
• empowered team members are creative team members
• our products make the customer’s day just a little bit better
• work/life balance makes us all more effective

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