Customer Service Representative (Romanian and Italian speaker)

Q8 is a dynamic international company in full transformation to a sustainable Mobility player. In addition to our traditional business of filling stations and lubricants, we are very much focused on electric and other future-oriented mobility solutions. For our GCB branch (Global Cards Business), we are looking for a highly motivated and enthusiastic colleague:

Customer Service Representative

Are you looking for a customer service challenge with responsibility?

You love constant communicating with internal and external parties?

You always keep a positive and solutions oriented mindset?

You are a strong team player and able to self-educate?

You thrive in a multicultural environment with a high degree of dynamism?

5 times check?

Then you are the colleague we are looking for! Read on and check whether the job content and our expectations match yours. Are you interested, but do you still have questions? Then don't hesitate to contact us, we will be happy to answer your questions.

What is your role?

A telephone and a computer: you can do magic with it! As a naturally born communicator and organiser, you ensure the service to internal and external customers of the Global Cards Business (GCB) by answering inquiries, problem resolution, sales and credit support.

Whether complaints, requests or questions: you make sure they are all logged, answered and resolved in a timely and professional manner. Proficient in the local language and culture, you may also be called upon for translations and related issues.

During the process you research ways on how we can improve our services and act upon regular feedback to the customer. As it is essential to adhere to all processes and procedures, you educate and inform customers, prospects and internal clients accordingly.

Last but not least, in order to minimize credit risk, you proactively support sales and customers in case of outstanding payments, the follow-up of invoicing issues, local tax issues etc, in close collaboration with the administrative team.

What do you need to fulfil this role successfully?

• You have a certificate of secondary education and some professional experience within a customer service team
• Obviously you are very proficient in both commercial communication and administrative procedures and follow-up
• You are an excellent, multi-tasking organiser
• It is crucial that you are inquisitive of mind and able to proactively look for solutions and improvements
• You are an outspoken team player and able to perform under a certain amount of pressure
• You possess the ability to work in and appreciate a multicultural environment
• You are at all times dedicated to servicing the customer in a professional, appropriate, and empathic manner
• You are proficient in English, Romanian and Italian
• The knowledge of Hungarian, German, French or other European languages is a big plus.

What’s next?

Are you interested in being part of our exciting journey of innovative and future-driven solutions? KPNWE's office in Antwerp and/or The Hague (move to Rotterdam office planned in 2023) is a multicultural and dynamic environment with ample development opportunities. We work hybrid, with at least two days in the office and three days remote. This can vary according to your wishes.

When we meet in the office, we have team meetings and individual meetings. The work-life balance is very important to us and takes precedence. We work hard, but we value and encourage time for relaxation and complete detachment.

Interested?

Are you triggered by the above description, and would you like to join the department? Then send us your application by clicking on the 'apply' button. This button will direct you to the various options to apply.

We will always get back to you quickly. Does your story and profile inspire us? Then we invite you for your first interview. Are we still inspired after that? Then you will also meet some other colleagues within Q8.

We aim to complete this entire process within a few weeks at most

Apply

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