Do you speak English as well as Swedish? Are you looking for a part-time job? And do you have a passion for customer service? Then start as a customer service representative for Amazon. You need a Dutch citizen service number (BSN) and strong computer skills. In exchange for your communication skills and customer-friendliness you are rewarded with a direct contract with Amazon,  a gross salary of €14,50 per hour and reimbursement of travel costs. Read on and apply today!

Manpower is looking for part-time customer service employees for Amazon in The Hague.

Working activities

With your amazing communication skills and empathy you ensure that Amazon customers are experiencing the optimal customer journey! What your day looks like? In the morning you grab a coffee, turn on your computer, put on your headset and then your day starts! Answering questions, problem solving, everything to contribute to world-class customer service for the biggest online retailer in the world. In short your working activities will consist of:

• Assisting customers with their orders, product questions or payment issues via phone, email and chat
• Defining the wishes and needs of the customers and acting on it
• Solving and handling customer questions or other issues

You will work for Amazon, the biggest online retailer in the world. Hard work and their four principles have ensured this. Their four principles: attention to customers rather than competitors, passion for innovation, determination for the operation and long-term focus. Additionally, Amazon cares about their employees. The environment you work in is fun, challenging and creative.

Working hours

In this part-time job, you will work 24 to 32 hours per week from Monday to Sunday between 7.00 and 21.00 hours. Please note that during the training period you will work 40 hours a week and are not be able to get any days off.

• Good command of the English and Swedish language both spoken and written (at least level B2 according to the Common European Framework of Reference for Languages)
• Good internet connection and a suitable home office
• Strong computer skills, including excellent skills in Microsoft Office, email and chat
• Availability of 24 hours per week
• Dutch citizen service number (BSN)
• Able to apply for a VOG (certificate of conduct)
• Preferably at least one year of work experience that included customer contact, for example as a customer care employee, helpdesk employee or customer service employee

What’s in it for you?

• A gross salary of €14,50 per hour
• Direct contract with Amazon
• Relocation fee of €800 (if you have to move)
• A part-time or full-time job between 24 and 40 hours per week
• Sunday and Holidays surcharge of 100%
• Voluntary time off accrual
• Reimbursement of travel costs
• An office located close to station Den Haag HS
• Free access to e-learning platform Manpower Academy