About the company

The Dow Service Centre is the international service provider for the Dow Chemical Company. More than 1,100 employees representing over fifty nationalities work here. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India with a wide range of services. This includes logistics, customer services, finance, human resources, translations and more. In 2020 Dow received recognition as a Top Employer because of the their support of local environmental projects and public events.As a new employee, you will have the opportunity to be part of Dow’s Employee Resource Groups (ERGs) to contribute to inclusivity at Dow. You will also be offered many internal training opportunity to develop your technical and soft skills. Because of the nature of your job, you will work alongside with various departments within Dow, including supply chain planning, commercial and logistics. 

Working hours 

In your role as a customer service specialist, you will be working Monday through Friday during regular office hours.

Job description

Are you looking for a job in customer service in which you can speak English and French? If you are also curious about working at an international company in the chemical industry, this is the perfect opportunity for you! Dow offers you a job as a customer service specialist at their office in Hoek! The job comes with a maximum salary of €3,200 per month, plus travel cost reimbursement and pension accrual. If you are interested to learn more about this position, keep reading and discover if you're the perfect fit!Employment agency Manpower is looking for French-speaking customer service specialists for Dow in Terneuzen.Being a customer service specialist at Dow requires you to have knowledge of all the products, business and service offerings at Dow. This allows you to establish customer relationships and provide them suitable and cost-effective solutions for any problems they may have. You will work alongside various Dow functions, including Supply Chain and Marketing & Sales, to achieve great results and maintain optimal service levels. During an average working day, you can expect to perform the following tasks:

• Maintaining service levels
• Determining commercial strategies with customers while differentiating between customer requirements and Dow capabilities
• Executing the order entry process and leading the order fulfilment process
• Coordinating activities for customer accounts
• Analysing customer needs and gathering market intelligence
• Following up on orders and guiding these through the Supply Chain partners to ensure customer satisfaction

• A Bachelor’s degree or EQF level 6 (or higher)
• An excellent command of English and French (at least C1 level according to the Common European Framework of Reference for Languages), due to contact with English and French speaking shareholders
• Availability of 40 hours per week
• Ability to work with new tools and technologies
• A Dutch work permit that is valid for at least nine months or EU-citizenship
• A certificate of conduct (Verklaring Omtrent Gedrag or VOG) that shows you don’t have a criminal record
• Experience in customer service or with SAP and/or CRM is preferred but not mandatory

What’s in it for you?

• Gross salary between €2,600 and €3,200 per month
• Pension accrual through Manpower after 26 weeks of work
• Reimbursement of travel expenses at €0.19 per kilometre, plus full reimbursement of Westerschelde tunnel expenses
• Full-time job of 40 hours a week
• Fixed term Manpower contract at Dow
• Free access to Manpower's E-learning platform Studytube and in-person training at Dow when you start your new job

For this position we can provide an international hiring package, which makes it easier for you to relocate to and settle in the Netherlands and reimburse specific costs. The package includes:

• Reimbursement of your flight ticket (if applicable) for the job interview and for relocation if you are start working for Dow
• Reimbursement of travel costs by car or public transport from the airport to Terneuzen and back, based on a €0.19 per kilometre rate
• Accommodation for the first six weeks for any new hire
• A relocation fee of €3,600.- net to be paid after three months

The international hiring package is subjected to conditions:

• You haven’t been working and/or living within a 75 kilometre range of Dow
• You must officially register at the local municipality of the town you relocate to

For this position we provide an international hiring package, which makes it easier for you to relocate and settle in the Netherlands and reimburse specific costs:

• Reimbursement of your flight ticket (if applicable) for the job interview and for relocation if you are start working for Dow
• Reimbursement of travel costs by car or public transport from the airport to Terneuzen and back, based on a €0.19 per kilometre rate
• For a new hire: the first six weeks of employment you can stay in a hotel
• A relocation fee to be paid after three months

Do you meet all the requirements for this position? Then don’t hesitate and apply! Manpower will contact you within two working days to discuss your application.