Customer Due Diligence Analyst
Job description
As a Customer Due Diligence Analyst, you will be responsible for both onboarding new clients, and reviewing transactions and other aspects of customer behavior on the FINOM platform, to detect any suspicious patterns, conduct investigations and rapidly escalate them to prevent possible fraud/money laundering attempts.
You will also take an active part in defining the requirements, implementation, and improvement of internal procedures to make FINOM’s systems and processes fraud-proof. Your main responsibilities will be:
- Onboarding of new clients in line with Service Level Agreements
- Proactively conduct thorough investigations of a wide variety of red flags in customer activity (transactional, KYC, and digital profiles);
- Effectively communicate with internal and external stakeholders on compliance-related questions;
- Assist in drafting, testing, and reviewing system requirements for customer monitoring, as well as procedures and manuals within the compliance department;
- Act as 2nd line of support for payment-related queries of end-customers;
- Initiate and assume responsibility for ad hoc project work within the department;
- Performing other duties as reasonably required for the operational efficiency of FINOM (pro-actively deemed necessary by the employee) or/and as communicated by the manager
Your profile
- Speak English fluently
- Have experience working with CDD and or Transaction Monitoring, with a deep understanding of KYC and CDD processes
- Act with a "start-up" mentality, with a clear focus on striving for improvements
- Enjoy working autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders
- Actively try to detect inefficiencies and propose solutions
- Act on the initiative, and search for answers to provide the best experience for our customers
- Have troubleshooting at the heart of your work ethic! You are the type of person who won't stop until they get a resolution
Why us?
- You'll have the opportunity to take lead on improving the processes you work on, and own your role, all on a daily basis
- By joining our team, you'll be working in a collaborative and flexible work environment, which fosters open and transparent communication, whilst also encouraging working autonomously
- You'll be making an impact on the experience of our customers, ensuring to provide the best operational support there is
- The chance to make an impact, through implementing your own ideas and solutions, to real problems.
- The chance to help write Finom's success story
- Flexible working patterns (between home and our Amsterdam office)
About us
Finom is a financial-technology startup designed to simplify the life of entrepreneurs in Europe, allowing them to focus exclusively on their core business. We started in 2019 but already operate in 5 countries having more than 50,000 customers within Europe.
At Finom we are setting new standards for doing business, demonstrating how banking, invoicing and expense management could easily be operated using your smartphone. We are an active international team, where everyone is ready to go beyond their limits to create a perfect product.
